MSP operations consulting
Every process you fix slows you down first.
That is the month everyone quits. We baseline your operational maturity, close the gaps with software we build around how you already work, and hold the numbers to a name until the curve turns.
Three weeks, fixed fee. You keep the findings either way.
The honest part
Most MSP improvement plans die in month four.
Not because the plan was wrong. Because the dip arrived on schedule and nobody had budgeted for it.
You buy a tool
The tool needs a process. The process needs a person to chase it. Six weeks later you have a coordinator whose whole job is keeping the tool fed.
Techs route around it
The workflow is slower than the old way, so it gets bypassed. Now your PSA data is wrong, and every report built on it is wrong too.
Nobody can tell if it worked
No baseline was taken. Six months of effort comes down to a debate about whether things feel better.
What we actually do
Three moves, in this order.
The order matters more than the moves. Measure before you build, build before you enforce.
Measure
We pull your PSA, RMM and finance data and score your operational maturity across eight dimensions. You get a number, and the twelve metrics behind it.
Build
We use AI to build the thin piece of software that closes each gap, inside the tools your team already opens. No new platform. No new headcount to keep it alive.
Hold
Every metric gets one name against it and a weekly 25-minute number review. Red is allowed. Unowned is not. We chair it until your leads can.
Kultiv.ai
Software shaped to your operation, not the other way round.
Your gaps are not between departments. They are between systems — the PSA that does not know what the RMM sees, the contract that does not match the agent count, the QBR that takes a day to assemble.
We build on Kultiv.ai, which means the build is measured in days rather than quarters. Small enough to throw away if it stops earning.
Compares RMM agents against billed PSA contracts every night. Posts the delta to a channel with a name attached.
Reads the inbound ticket, sets category, priority and queue, and flags the ones that should never have been a ticket.
Builds the client pack from your own data. Account managers edit the narrative instead of chasing the numbers.
OML
We measure operational maturity, then we move it.
One number, five levels, eight dimensions underneath it. It is the difference between "we tightened things up" and "we went from 1.8 to 3.4".
Proof
They were still in our stand-up at month seven, when it was ugliest. Everyone else had invoiced and gone.
Placeholder — swap for a real attributed quote.
Illustrative figures. We will not quote you someone else’s numbers as a forecast for yours.
Engagement
What the first 90 days look like.
| When | What happens | Commercials |
|---|---|---|
| Week 1–3 | Diagnostic. Data pull from PSA, RMM and finance. Time on the service desk. OML baseline and the gap list, ranked by what it costs you. | Fixed fee |
| Week 4–6 | Sequencing. The build queue and the order to do it in, signed off by your leads. Owners named. Baselines locked before anything changes. | Fixed fee |
| Week 7–12 | First builds live. Two or three gaps closed in software. Weekly number review starts. This is where the dip lands. | Retainer |
| Month 4+ | Through the trough. We stay in the rhythm until the OML moves a level and your leads are chairing it without us. | Outcome-linked |
Every engagement starts with the diagnostic. We will tell you if you do not need the rest.
Start small
Three weeks, not three years.
Book the diagnostic. You get your OML baseline, the ranked gap list and the sequencing plan. If the answer is that you are already fine, we will say so.